COVID-19

Information regarding Novel Coronavirus

Updated 26th May 2020

As you would expect, our tours aren’t currently running.

Response to easing of restrictions

You may have seen that the Victorian government have announced a plan for the staged easing of restrictions during June.   We’re very excited about this prospect however we are seeking further guidance on the measures in place for walking tours and discussing our plans with our partners.  Once we are happy that our tours can run in a safe manner for everyone we’ll be back on the streets of Melbourne!

We are hopeful that we will have tours running in late June.

Previous update on 21st April 2020

While our business has been temporarily impacted, we have solid plans in place to weather the storm. Although we do not receive any external funding, we have the capacity to get through this period of uncertainty and we will be ready to return to as soon as it is safe to do so.

As we navigate our way through this uncertain time, we appreciate and thank you for your support. We will be back!

What have we been doing during the lockdown?

We are focussed on providing tours that celebrate the fantastic chocolatiers Melbourne has to offer.

Our office staff are on hand to respond to any queries via phone or email. Please don’t hesitate to get in touch if you have questions or concerns.

We have taken the opportunity to review our tour itineraries. We are ensuring that, once we return, our walking tours not only provide a safe environment for you to discover the fantastic chocolate on offer in Melbourne but also visit some of our most iconic locations.

We will be following Government guidance but some of the things we are also reviewing include ensuring all guides have food hygiene certificates and current Working With Children Checks for our school tours, group sizes may be reduced further which means you’ll have an even better chance to get to know your fellow chocoholics!  And, we’re looking at removing the minimum number of guests on a tour so you can have more confidence that your tour will go ahead.

Future tour bookings

We understand this is an uncertain time and nobody knows what the year will bring. We want to advise our guests that there are no cancellation fees if you need to cancel a booking for any reason more than three days beforehand. Should you need to cancel at the last minute due to Covid-19 we will provide a full refund.

Gift card purchases

Gift Cards purchases are a great way to support our small business in the short term.

All of our gift cards have a three-year expiry.  Therefore, once we emerge from the restrictions, the person you are buying it for has plenty of time to redeem it.

Our gift cards are emailed to you instantly so they’re a great last-minute gift option and, with zero contact, a safe way to provide a gift they can look forward to.

Got a gift card?

All of our gift cards purchased after 1st November 2019 have a three-year expiry.  Therefore, you have plenty of time to redeem them for a tour.

All our gift cards purchased before 1st November 2019 have a 12-month expiry. As long as you use the gift card to make a booking before the expiry date, the booking can be for any tour in the future.