Cancellation Policy

Cancellation

When can you cancel or rearrange a booking? 

We confirm all tours and guest numbers with our guides and chocolate partners three (3) days before the tour; therefore, we require at least three (3) days notice of cancellation and/or rearrangement of a tour booking.  

More than three (3) days before the tour date: 

If you wish to rearrange or cancel your booking more than three (3) days before the tour date you can transfer the booking to another tour (subject to availability) or request a refund.  

Less than  three (3) days before the tour date
If you wish to rearrange or cancel your booking less than three (3) days before the tour date you will be unable to transfer the booking to another tour and no refund will be given.  You are welcome to transfer the booking to another person (a friend or relative, for example). 

When will Chocoholic Tours cancel a booking? 

Chocoholic Tours will only cancel a tour if we haven’t met the minimum number of bookings required to operate the tour.  If this occurs we will contact you at least two days before the tour and offer you an alternative tour.  If you are unable to accommodate an alternative tour we will provide a full refund. 

What if I booked through a third party, e.g. Red Balloon? 

It may be required that you contact the provider who will confirm the cancellation with us.  We will advise you at the time. 

What if I booked using a gift voucher? 

The same cancellation terms apply, expect we are unable to offer a refund of the original voucher.